Refund Policy

Effective Date: January 1, 2025 | Last Updated: January 1, 2025

At Anovatech Institute of Crystalline Technology Private Limited (AICT PVT LTD), we are committed to providing high-quality education, training, internship, certification, and professional development services. We want you to have a clear understanding of our refund terms before enrolling in any course, training program, internship, workshop, or other paid service.

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on eligible paid online courses, subject to the following conditions:

• The refund request must be made within 7 calendar days from the date of purchase or enrollment.
• Less than 25% of the course content must have been accessed or completed.
• No course certificate, completion certificate, or downloadable resources must have been claimed or issued.
• The refund request must be submitted via email to contact@aictech.co.in.
• The refund policy applies only to courses specifically identified as eligible for the 7-day money-back guarantee.

2. Non-Refundable Items

The following products, services, or circumstances are generally not eligible for a refund:

• Courses where more than 25% of the course content has been accessed or completed.
• Courses purchased under special promotional offers, discounted campaigns, or flash sales, unless otherwise stated.
• Bundle packages where any individual course has been accessed beyond the applicable refund threshold.
• Free courses, free workshops, free masterclasses, and complimentary resources.
• Internship programs after the internship has commenced.
• Training programs, workshops, seminars, FDPs, or events after the scheduled program has commenced.
• One-on-one mentoring, counselling, or consulting sessions that have already been scheduled or conducted.
• Services where the agreed deliverable has already been provided.
• Certificates or certification services after the certificate has been issued.
• Registration, examination, assessment, application, or third-party charges that are non-refundable by the respective service provider.

3. How to Request a Refund

To initiate a refund request, please follow these steps:

• Step 1: Send an email to contact@aictech.co.in with the subject line "Refund Request – [Your Order ID/Enrollment ID]".
• Step 2: Include your full name, registered email address, phone number, order/enrollment ID, course or service name, date of purchase, and reason for the refund.
• Step 3: Our team will review the request and may verify your enrollment and course usage details.
• Step 4: We will communicate the decision regarding the refund request within 3–5 business days.
• Step 5: If approved, the refund will normally be processed within 7–10 business days to the original payment method, subject to payment gateway and banking timelines.

4. Partial Refunds

In certain circumstances, AICT PVT LTD may consider a partial refund at its discretion, including:

• If a paid service is materially different from the service that was advertised or agreed upon.
• If persistent technical issues prevent access to a purchased digital course and AICT PVT LTD is unable to reasonably resolve the issue.
• If an eligible service has been partially delivered and the unused portion can reasonably be identified.

Any applicable partial refund will be determined based on the circumstances of the case, the portion of the service already used or delivered, and applicable terms of the specific program.

5. EMI and Instalment Plans

For courses or programs purchased through EMI or instalment payment plans:

• Refunds, where approved, will generally be limited to the amount actually received by AICT PVT LTD.
• Payment gateway charges, processing fees, financing charges, interest, or other third-party fees may not be refundable.
• Any financing or EMI agreement entered into directly with a bank, NBFC, payment provider, or other third party may be subject to that provider's separate terms.
• Students should continue to comply with applicable third-party payment obligations unless and until the relevant provider confirms otherwise.

6. Course or Program Cancellation by AICT PVT LTD

In the event that AICT PVT LTD cancels a course, training program, or batch before the program commences:

• Eligible enrolled students may receive a full refund of the amount paid to AICT PVT LTD; or
• Students may be offered the option to transfer to the next available batch or an equivalent program at no additional course fee.
• Where a refund is approved, it will normally be processed within 7 business days, subject to payment gateway and banking timelines.

Where a program has already commenced, refund eligibility may depend on the specific circumstances and applicable program terms.

7. Rescheduling and Batch Transfer

Where applicable, students may request a transfer to another batch instead of requesting a refund.

• Batch transfer requests must be made before the commencement of the relevant batch unless otherwise approved.
• Approval of a batch transfer will depend on seat availability and the nature of the program.
• Any special conditions applicable to a particular course or training program will be communicated at the time of enrollment.

8. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your bank, card issuer, or payment provider without first contacting AICT PVT LTD:

• Access to the relevant course or service may be temporarily suspended while the matter is investigated.
• AICT PVT LTD reserves the right to provide relevant transaction, enrollment, and service-delivery records to the payment provider or financial institution.
• We encourage customers to contact our support team first so that we can attempt to resolve the issue promptly.

9. Duplicate Payments

If a customer accidentally makes a duplicate payment for the same course, program, or service, the duplicate transaction may be eligible for a refund after verification.

Once the duplicate payment is verified, the applicable refund will normally be processed to the original payment method within 7–10 business days, subject to payment gateway and banking timelines.

10. Refund Processing

Approved refunds will generally be processed through the original payment method used for the transaction. The actual time taken for the refunded amount to appear in the customer's bank account, card, or payment wallet may vary depending on the payment gateway, bank, card issuer, or financial institution.

AICT PVT LTD is not responsible for delays caused by third-party payment processors or banking institutions after the refund has been successfully initiated.

11. Policy for Government, Institutional, and Sponsored Programs

Courses, training programs, workshops, internships, or certifications conducted under government schemes, institutional partnerships, sponsored programs, or third-party funding arrangements may be subject to separate refund and cancellation terms.

In such cases, the applicable terms communicated at the time of registration or enrollment will govern the refund process.

12. Changes to This Refund Policy

AICT PVT LTD reserves the right to update or modify this Refund Policy from time to time to reflect changes in our services, business practices, payment processes, or applicable legal and regulatory requirements.

Any updated policy will be published on our website with a revised Last Updated date. We encourage customers to review this policy before purchasing or enrolling in our services.

13. Contact Us

For any refund, cancellation, payment, or enrollment-related queries, please contact us:

• Company Name: Anovatech Institute of Crystalline Technology Private Limited (AICT PVT LTD)
• Email: contact@aictech.co.in
• Phone: +91 8637834758
• Address: A1/21, Sahid Sukumar Banerjee Sarani, Aranyak (West), Bidhannagar, Durgapur, West Bengal 713212, India